General Questions
Where are your Products Manufactured?
All of our Products, from Optical Frames to Sunglasses, are made In-House in one of our numerous factories in China.
What makes your Products Different from your Competitors?
As All of our Products are made in our Factories, we have complete control of Quality Control. From Inception to Physical End Product, Quality is Checked throughout by Specific Quality Control Managers in each Sector. Our Manufacturing Arm is also ISO 9001:2008 Certified for the Strictest Quality Control Measures.
Are Your Products Tested?
Yes; All of Our Products are Tested and have both CE and FDA Approvals.
Shipping Policy
How Quickly Will I Receive My Purchase(s)?
Within 24 Hours (during Normal Business Operations), our Warehouse will have the Shipment Ready to Go for Pickup by the Carrier of Your Selection. They get a Submitted Packing List. They will Pack and Ship Your Items Carefully and will have it Placed in our Carrier Pick Up Box. USPS and UPS usually Picks Up around 10:00 AM PST. Any Orders placed before 10:00 AM PST will typically Ship Out the Same Business Day. Anything Later will Typically be Shipped Out the Next Business Day. From that Point in Time, Duration will Transfer Over to the Carrier, according to the Service Level Utilized.
Return Policy
30 Day Return Policy (from the Date of Purchase)
How Do I Return?
- Go to https://cramilosunglasses.com/a/returns
- Enter your order number and email address in the fields given and click start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
- Photos of the issue may be required for return request approval
What Items are Returnable?
You can return your items within 30 days of receipt of your shipment
- They must be in Unused, New, Original Condition
- In the Original Packaging with Included Accessories
Free Gifts or Promotional Items are NOT Returnable!
Are There Any Charges for Returns?
- There are no charges for return, As Long As the Item is New, Unopened, Non-Damaged Condition"
- Original Shipping Charges are Non-Refundable
- You are Responsible for the Charges of Return Shipping
- Return Shipping should include Insurance for the Full Amount of the Order and be of Trackable Method
How Soon Will I Get My Refund?
- Once your Return is Received and Inspected, we will send you an email to notify you that we have received your Returned Item. We will also notify you of the Approval or Rejection of your Refund
- If you are approved, then you refund will be processed, and a credit will automatically be applied to the original method of payment utilized. Depending on your Credit Provider, a Refund may take up to 10 Business days to show up in your Account.
